Preferred Customer vs Brand Partner

 With the new enhanced compensation plan, there are more incentives for bringing in preferred customers.  

So when that kicks in, we may be setting up more people as preferred customers until they are ready to build the business.  

It will be our job to communicate the benefits of each way and help them make the best decision for themselves.  

For example, if Sheila had come in as a preferred customer and waited until she was ready to build before becoming a brand partner, she'd still be a preferred customer waiting to get started in August of 2025!  Sheila has been a brand partner for over one year. Sheila currently has 114 people on her right team even though she hasn't enrolled a single person yet.

Under the enhanced compensation plan, if she had enrolled as a brand partner right away and waited like this to get started, she would miss out on the possibility of earning a maximum of $450 from the new "Business Launch Bonus".  That bonus is available for the first nine weeks as a new brand partner. 

So the decision becomes would you rather have 114 people on one of your two teams in the binary OR the potential to earn up to $450 in your first nine weeks?  

This is just an example of a real life situation. There are no guarantees that one of your two teams will grow prior to you getting started.

NOTE: in thirty plus years in this industry, I've never seen a comp plan anywhere close to what our new enhanced compensation plan has to offer!  It has become another competitive advantage for Lifewave over other Direct Selling/Referral companies.

Chuck  Williams

Why 90 days is important

 I completely understand wanting to start with just a month. That said, I wanted to share something from a more clinical perspective that might help you get the most out of your trial.

The X39 patch works by elevating GHK-Cu, a naturally occurring copper peptide that declines with age. This peptide has been shown in published research to support gene expression reset, particularly related to tissue repair, inflammation reduction, stem cell activation, and even nervous system regeneration.

In fact, a 2018 study published in Oxidative Medicine and Cellular Longevity showed GHK-Cu resetting over 4,000 human genes toward a more youthful state—many of them connected to healing, DNA repair, and anti-inflammatory pathways. But gene expression changes and cellular repair aren’t instant. That’s why many users—and even physicians using it in practice—see more significant shifts between weeks 6 and 12, as the body responds cumulatively.

Trying it for only 30 days might give you a glimpse of its potential, especially in areas like energy or sleep, but for deeper regenerative effects (e.g., reduced inflammation, pain reduction, improved tissue integrity), the full 90-day window gives a far more accurate clinical picture. 

I just wanted to offer that insight so you get the best chance to evaluate what it can really do. 

Okay thanks! Ttyl

Dr Scheiner X39 webinar

 https://youtu.be/I6VtJWp9zMQ?si=T9A_Vy-ilo2w_vPR

Unauthorized Online Sales (Amazon, eBay and Walmart)

 Hello Nayna,

I understand your concern with products being sold online. We do not recommend that anyone purchase from eBay since it is not authorized by LifeWave, and any product being sold there could be not non-real or expired product. 

As for the moment, our Compliance team is working hard to find out who these people are and working closely with the online company that is allowing them to sell to remove them from the site. But as you might understand, this could be a hard, long process; we do wish something could be done sooner because we understand, and we don't want our customer to experience our products this way.  

Thank you for the feedback provided in your previous email.

Please note that your feedback has been forwarded to our management and to the relevant departments for improvement of our services.

In the meantime, should you need any further assistance, please do not hesitate to contact us. 

Kind Regards,

Joaquin 

VIP Customer Service Representative
LifeWave Customer Service - North America
1501 South 40 East, Suite 330
Provo, UT, 84601
7:00am - 6:00pm MST / Monday - Friday
Tel: +1 (866) 202-0065
Fax: +1 (858) 459-9876
Email: customerservice@lifewave.com

Joe Navarro shared this. I thought this would be great to save in our phones when people ask us about Walmart or Amazon.

If you want real results, stop buying patches from Amazon, eBay, or Walmart.

You are 100% getting fake products from China.

LifeWave has no office there, and what’s being sold on those sites is counterfeit—plain and simple.

Don’t get scammed.

Trust the friend who introduced you to this technology.

This isn’t just about quality—it’s about honor.

I proudly support friends in other direct sales companies because I believe in this industry. I believe in doing business with integrity, and giving credit where it’s due.

I genuinely don’t understand the mindset of cutting out the very person who cared enough to share something life-changing with you… just to save a few bucks with some random, faceless seller online.

That seller is operating unethically.

And for all you know, they could be a scammer, trafficker, or worse.

Why would you risk your health or your money with someone you know nothing about,

when you could support someone you actually know and trust?

Support your friends. Honor the source. Protect your health.

And yes—it’s absolutely worth getting it from the actual company.

SLOW or NO RESULTS ON X39?

 Here’s what I send to people who say they are not seeing results:

SLOW or NO RESULTS ON X39?

Some of you have been using X39 for over 6 months and would say you have little to no results yet. What is wrong? Let me help you understand.

1. It can take one month per decade of life to see results for some. That means if you are in your 60s you will need to give it a full 7 months. If you are in your 50s then a full 6 months.

2. Your body will use your extra healthy stem cells how it needs them, NOT how you want them to work. That can mean it is working INTERNALLY on something you cannot feel or notice right now.

3. Commit to 6 months minimum and then get labs done after 6 months! Go to three practitioners: eye exam, dental exam, and medical exam (ask for a basic and comprehensive metabolic panel, complete blood count, lipid panel, thyroid panel, C-reactive protein test, and vital nutrient levels)

4. Check the below list to help your progress or determine of you may have caused your progress to be slow due to lifestyle and dietary issues.

Things that can slow progress are:

• Not drinking enough water or doing so incorrectly (correct would be 5 ounces every 30 minutes)

• Drinking only reverse osmosis water or distilled water will hinder X39.

• Not getting enough electrolytes and ionic minerals each day.

• Consuming more than 60 grams of sugar per day

• Consuming lots of processed foods

• Taking more than 2 medications per day

• Having a lot of acid in the body (drinking coffee, being highly stressed, not getting enough sleep, not breathing properly, eating poorly, etc).

• Check your polarity. If you always seem to have "two left feet" you may have reversed polarity.

Things to do to help progress:

• Drink water properly, use electrolytes, and stop eating sugar

• Use CoQ10 in the morning and Turmeric before bed

• Work with your doctor to remove unnecessary medications

• Lessen your stress (take naps, go on walks, pray, practice deep breathing)

• Change what you eat to a more whole-foods plan

• Walk or exercise daily to get your lymphatic system moving

• Be consistent with the patch. On for 12-14 hours and off for 10-12 hours. It is ok if you go a bit longer, just make sure you have at least 8-10 hours of off time each day.

Video Testimonials

6/25/25

Heather - colostomy reversal, busted appendix, diverticulitis

https://youtube.com/shorts/qTtTFkT17Pw?si=7gVmdmTDjHj5t_Si

6/25/25

Lily Anne Pilgrim - allergies, hair loss and cousin - painkillers

https://youtube.com/shorts/-T1rCEEXWwo?si=3wBBBuMVKbQa-9a0

6/25/25

Debbie Krogh - Son‘s roommate - broken ribs, slipped discs in back

https://youtube.com/shorts/sLQzlqP9zP4?si=uh0lDS9GnM-ff3vq

https://youtube.com/shorts/HB-iVS8CQ0U?si=4DKlH8UtkS3rBA5u

6/25/25

Jolie- arrhythmia and 19 year-old daughter sporadic arthritis

https://youtube.com/shorts/BksQrkAfsj0?si=rOXgnFThP58D_qJp

6/25/25

Diana Burke - Hot flashes, menopausal anxiety, hip pain, hair growth

6/25/25

Monica Hattingh - MS, lower back pain

https://youtube.com/shorts/MNZ6EsVuZ54?si=6AeF2XWeOECXoBTR

6/24/2025 

Ken Burke shares an emotional and personal story about his granddaughter!

https://youtube.com/shorts/jEpCtrds5Q4?si=HP74ROK-v75fMOEQ

Jim & Mary have been using the patches for two plus years and still getting new results!

https://youtu.be/Fe7Kt0lrZ2I?si=yF5w4YOl0DXfp9iz

June 22, 2025

Annette shared her personal experience with a treatment that significantly improved her health after a series of accidents, describing how it eliminated her chronic back pain, resolved her vertigo, and reduced nerve pain.

https://youtu.be/T7fk3k8FVW4

June 19, 2025

Mike Zink shoulder pain several months, neuropathy over 10 years, eyes, plantar fasciitis

https://youtube.com/shorts/qHZj3eTatLo?si=isXvvPRn3peNHDNF

 

June 19, 2025

Mary Unterreiner, 85, high blood pressure, prostate cancer, bone spurs in throat

https://youtube.com/shorts/dR_mGqmVrhw?si=odSy89lQLrsV7Ssg

 

June 19, 2025

Kaleb Bryant tore ACL in high school, muscle strength.  Providence Tucker arthritis in large toes, lifting more in the gym

https://youtube.com/shorts/VnVfwdfSII8?si=-jRIqfhPRW9riukx

June 12, 2025

Doctors Dawn Christman, Amy Wicks and Dennis Rodden all three share their personal experience so far with Lifewave. All three are amazing stories and just an example of what this technology is doing for people.

https://vimeo.com/1093580203?share=copy

June 9, 2025

Ernie Trakas energy levels, joint pain

https://youtube.com/shorts/IqR01TufGSo?si=SNyTFaKXCIvUb6NN

June 8, 2025

Annette Arsenault, car accident, burning muscle pain in back. Surgery on knee, loss of toes, vertigo, nerve damage in leg, eyes

https://youtube.com/shorts/4YfadJ7gzkI?si=YSf9R4IxfBiOEfL6

 

June 8, 2025

Providence Tucker arthritis in both big toes, benches 300+ (best in 12 years), energy,

Mother-in-law 85 years old back aches, walking

https://youtube.com/shorts/9otJvTmt9iU?si=DFMsC8pdKQ5ushyr

 

June 8, 2025

Allen St Cin 16 days in hospital congestive heart failure, a fib, double pneumonia, no energy, sleep apnea, losing hair, on oxygen 24 hours a day.  My daughter’s back pain

https://youtube.com/shorts/d_aPi8J4s6Y?si=O4yhsO72xuOvuWne

June 3, 2025

Tracy Stanis Parkinsons

https://youtube.com/shorts/SdXW4_TuLyw?si=ux5pmGc8c4KvHKMp

June 2, 2025

Rebecca Price back pain 17 years. 

https://youtube.com/shorts/s4lpkMyVvG8?si=rbKdI9kHfb0SPqUw

May 1, 2025

Cheryl Zink, severe plantar fasciitis multiple years

https://youtube.com/shorts/5DxFHnC7Lmo?si=ABAx4r7mibwVm5uu

 

May 1, 2025

Joe Finn, miserable physical health, blood tests, better golf game, breathing

https://youtube.com/shorts/I-PpgSPptLo?si=t7Bpr1DCjwVkDuoC

 

May 1, 2025

Josh Holdaway, knee pain for years, energy, sleep

https://youtube.com/shorts/d-o_wS5Sk7g?si=AwjvMIanx6cY3TuW

 

May 1, 2025

Sandra Fernandez, knee issues since 12 years old, bone spurs, skin, hot flashes, sleep, hair, nails, broken toe, eye floaters, night vision.

https://youtube.com/shorts/bbLXxpCNjQU?si=OeswRCxw7px6YwhE

April 21, 2025

Anthony Crenshaw, using 2 canes, stage 3 kidney disease

https://youtube.com/shorts/50OiI9bIW8I?si=Gdo1eodw3G41aCHm

April 11, 2025

Marty Unterreiner 84 family dementia, prostate cancer, radiation, nightly bathroom visits, high blood pressure, a fib, varicose veins, bone spurs in throat

https://youtube.com/shorts/GJe13VokBOk?si=JgGhk4f_e1Qymw48

March 27, 2025

Josh Holdaway knee pain for years

https://youtube.com/shorts/SHmZQuUDPIc?si=MgAqmcJRlyFLBYno

March 17, 2025

Ciara Aubin’s grandma on death bed

https://youtube.com/shorts/tf5BJ62gtSI?si=hJD1Q0Oy9f3o0L_D

 

March 17, 2025

Lisa Weaver menopause, joints, back pain, using a cane, brain fog due to mold poisoning, cardiovascular issues run in family

https://youtube.com/shorts/1ApwF4bNyUA?si=vjXrIDE4H8JBryfB

 

March 17, 2025

David Libdan covid fighting for life, inflammatory response, inability to sustain cardiovascular activity

https://youtube.com/shorts/Su_u47i2rQg?si=HMZAx3i3G-Q9iJQ7

March 2, 2025

Dr Amy Wicks thyroidectomy, mental clarity

https://youtube.com/shorts/bie3S-xSxUk?si=c1RBtN7hqc4pQ2hq

February 27, 2025

Bob Williams retinal vein inclusion 3 ½ years

https://youtube.com/shorts/WwzdsBJeQU8?si=8OxrmwLpVn7zMosl

February 23, 2025

Gregg Warmbier car accident neck, shoulder, back, added knee, hip pain

https://youtube.com/shorts/dbRO4l-KIHQ?si=DIutwCgdBaqXD9zO

January 27, 2025

Bob Williams, heart failure, bad knees, arm movement, balance, migranes

https://youtube.com/shorts/M9udHPsOLOc?si=5nj8-6NKNwiukusO

January 22, 2025

Tim Kuebrich knee pain, no squatting, elbow pain, blood work, blood pressure, hair growth

https://youtube.com/shorts/z-N66HzXnKE?si=8nTPRyX__UHgbet6

January 22, 2025

Jessica Kuebrich skin, pain in hands, fingernails, hair, sleep

https://youtube.com/shorts/3EP169nDcsE?si=UVXiRWnvpIdlBODl

January 13, 2025

Diane energy, bike ride/run lingering soreness

https://youtube.com/shorts/ZuqInL4a4Jc?si=Yv0e5pu-XNbqjrW6

December 23, 2024

Lisa Dobbs brain fog, depression, knee pain, weight loss journey

https://youtube.com/shorts/o5IDProlkNo?si=FMfeRxAYllohyidK

December 20, 2024

Theresa bone on bone, osteoarthritis, leg swelling, wore knee brace every day, hypo thyroid pretty much most of her life, dropped medicine – no longer prediabetic

https://youtube.com/shorts/tI9uJoqOh84?si=xAo1JOk5-QINQ7eI

December 18, 2024

Andria Damrell chronic rheumatoid arthritis and autoimmune issues

https://youtube.com/shorts/tOTZ1oNUOgA?si=o-mSsaaK0EpeyT9g

 

December 16, 2024

Bibi Murray hair loss, chronic arthritic ailment

https://vimeo.com/1039764833

December 14, 2024

Randall Jostes – back pain disappears in 20 seconds with IceWave

https://youtube.com/shorts/n_7cXK6odZo?si=hJp7QhgOrAfDQR_i

December 12, 2024

Joe Finn overweight, blood numbers were terrible, (dad had dementia), miracle in life, dream sleep absolutely beautiful, Type 2 diabetic

https://youtube.com/shorts/_Bx298gONPM?si=_Bbys1sAxFfX2NIZ

December 3, 2024

Trevor Arends elbow pain for over a year, getting better, hair softer, knee pain relieved, more energy

https://youtube.com/shorts/WMyUFCAMq2M?si=u-azLSOeG0pakKCZ

November 6, 2024

Joyce Schmitz Johnson – rearended twice – 9 discs blown on back, extreme pain for 3 years

https://youtube.com/shorts/UFVJt2ejUcQ?si=fPqek0uZs4PWsHNm

October 26, 2024

Bob -back to dancing

https://youtube.com/shorts/An6DkUins8Y?si=yn017FB56xbBNr3v

October 26, 2024

Susan Zink – 2 and a half years pain on knee, pain free – back to dancing!

https://youtube.com/shorts/_ULk39EAbf8?si=JEIUvWWv44D2YoHo

September 6, 2024

Eddie Vaclavik – doesn’t think about food any more!!

https://youtube.com/shorts/HFqF8gB4lus?si=wBdLWNm7qICUTubD

August 15, 2024

Marty Unterreiner 84 years old, takes a fall, gash on forehead – heals quickly within 2 weeks

https://youtube.com/shorts/B364VNxPvt4?si=2-v4We8TtmeBRVgL

August 15, 2024

Mike Zink – shoulder pain, neuropathy 10 years improving, skin cancer scars healed

https://youtube.com/shorts/SjItIW7xa08?si=1vUNs1FqGwHZjcj-

August 15, 2024

Mike Fernandez – knee pain / 90 year old dad arthritic hands now working

https://youtube.com/shorts/tzvq38c3GLs?si=Zw7tkwfiWs1bs5_2

August 15, 2024

John Kaddouri knee  - back to playing tennis / off of heart medication, statin and pre diabetic medication.

https://youtube.com/shorts/tzvq38c3GLs?si=Zw7tkwfiWs1bs5_2

May 4, 2024

Josh Holdaway “Why am I doing this?”

https://youtube.com/shorts/oRbh8wNflac?si=fegPAfvUFfIzM-ep

 

Return Policy

 6/19/2025

Isabel

 

05:07 pm

Hi! Thank you for chatting to LifeWave. How can I help you today?

Hello Chuck, my name is Isabel with LifeWave Customer Service, I'll be happy to help you!

Yes, one moment while I get that policy!

Isabel

 

05:08 pm

RETAIL/PREFERRED CUSTOMERS Initial Order Money Back Guarantee (90-day hassle-free trial) – Only available for first-ever order of products. The Customer must contact LifeWave Customer Service to request a refund within 90 days of the shipping date for their order. We will provide a full refund (excluding shipping). They can use three of any of the product names contained in the enrollment order but must return everything else in unopened, resalable condition with a Return Merchandise Authorization number. ​​​​​​​​​​​

BRAND PARTNER Initial Order Money Back Guarantee (30-day risk-free trial) – Only available for first-ever orders. The Brand Partner must contact LifeWave Customer Service to request a refund within 30 days of the shipping date for their order. We will provide a full refund (less shipping). They can use one of any of the product names contained in the enrollment order but must return everything else in unopened, resalable condition with a Return Merchandise Authorization number. ​​​​​​​​​​​

RETAIL/PREFERRED CUSTOMER & BRAND PARTNER Return Policy (30 days) – Available on any order that does not meet the above specifications. They must contact LifeWave Customer Service to request a refund within 30 days of the shipping date for their order. We will provide a full refund (excluding shipping). They must return all products in unopened, resalable condition with a Return Merchandise Authorization number.

Chuck Williams

 

05:10 pm

My question is this... I order one sleeve of X39 today and do it with a monthly subscription. At thirty days my subscription goes out and at 60 days my next subscription goes out. Can my client get a refund on all three months at 90 days IF it didn't work for them OR only the initial order?

It is not much of a 90 day guarantee if it only applies to the first 30 days worth of product. Please help me understand.

Isabel

 

05:11 pm

It is only for the inital order, so if they'd like they can get 3 X39 in the first order and set the subscription 3 months in the future! But any orders after the first one would need to be returned unopened for a refund

Isabel

 

05:12 pm

If it is not working for them though they can call us at 866-202-0065 and speak with a product concern specialist who can help them get a refund for their other orders! We do a refund if the product does not work for them

Chuck and Diane present with testimonials from Providence and Becky Tucker

 https://youtu.be/AAYnIMuknlQ

Dr Amanda and Dr Rick Testimonials

 Dr Amanda and Dr Rick (the two doctors that I have helped earn thousands of dollars and incentive trips!)

https://vimeo.com/1056192767/0c511f03be 

Compensation Plan 2.0 Launch

Business Launch Bonus: https://youtu.be/vRjVniG8NRo?si=v7roNT3rNOObve4h Fast Start Training by Danny McDaniel https://youtu.be/kssQwQVeUl4 Celebrating YOU Recognition! https://youtu.be/yHfTAEPsLHg?si=gewuGoIuBdeG7x4W Steve and Gina Merritt close out the conference in Dallas with these encouraging nuggets. https://youtu.be/YQfQiz5t1TA?si=5yTmlttHwR0iBRV_

Ken & Gregg’s story

 Ken Burke’s amazing story in five minutes…

https://youtu.be/kCis5Kdi1mk

Plus Gregg Warmbier’s story in a minute and eight seconds

https://youtube.com/shorts/dbRO4l-KIHQ

Gregg’s Harvest time message (2 minutes)

https://youtu.be/DTBm7xij5lk

These are my two mentors in Lifewave who are where we want to be…