6/19/2025
Isabel
05:07 pm
Hi! Thank you for chatting to LifeWave. How can I help you today?
Hello Chuck, my name is Isabel with LifeWave Customer Service, I'll be happy to help you!
Yes, one moment while I get that policy!
Isabel
05:08 pm
RETAIL/PREFERRED CUSTOMERS Initial Order Money Back Guarantee (90-day hassle-free trial) – Only available for first-ever order of products. The Customer must contact LifeWave Customer Service to request a refund within 90 days of the shipping date for their order. We will provide a full refund (excluding shipping). They can use three of any of the product names contained in the enrollment order but must return everything else in unopened, resalable condition with a Return Merchandise Authorization number.
BRAND PARTNER Initial Order Money Back Guarantee (30-day risk-free trial) – Only available for first-ever orders. The Brand Partner must contact LifeWave Customer Service to request a refund within 30 days of the shipping date for their order. We will provide a full refund (less shipping). They can use one of any of the product names contained in the enrollment order but must return everything else in unopened, resalable condition with a Return Merchandise Authorization number.
RETAIL/PREFERRED CUSTOMER & BRAND PARTNER Return Policy (30 days) – Available on any order that does not meet the above specifications. They must contact LifeWave Customer Service to request a refund within 30 days of the shipping date for their order. We will provide a full refund (excluding shipping). They must return all products in unopened, resalable condition with a Return Merchandise Authorization number.
BRAND PARTNER Initial Order Money Back Guarantee (30-day risk-free trial) – Only available for first-ever orders. The Brand Partner must contact LifeWave Customer Service to request a refund within 30 days of the shipping date for their order. We will provide a full refund (less shipping). They can use one of any of the product names contained in the enrollment order but must return everything else in unopened, resalable condition with a Return Merchandise Authorization number.
RETAIL/PREFERRED CUSTOMER & BRAND PARTNER Return Policy (30 days) – Available on any order that does not meet the above specifications. They must contact LifeWave Customer Service to request a refund within 30 days of the shipping date for their order. We will provide a full refund (excluding shipping). They must return all products in unopened, resalable condition with a Return Merchandise Authorization number.
Chuck Williams
05:10 pm
My question is this... I order one sleeve of X39 today and do it with a monthly subscription. At thirty days my subscription goes out and at 60 days my next subscription goes out. Can my client get a refund on all three months at 90 days IF it didn't work for them OR only the initial order?
It is not much of a 90 day guarantee if it only applies to the first 30 days worth of product. Please help me understand.
Isabel
05:11 pm
It is only for the inital order, so if they'd like they can get 3 X39 in the first order and set the subscription 3 months in the future! But any orders after the first one would need to be returned unopened for a refund
Isabel
05:12 pm
If it is not working for them though they can call us at 866-202-0065 and speak with a product concern specialist who can help them get a refund for their other orders! We do a refund if the product does not work for them
