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Hello, Charles,
Our hearts and thoughts go out to you and your families during this unsettling time.
As the situation with the coronavirus (COVID-19) continues to develop, our entire Isagenix team is focused on safety and is standing by to support you.
Please know that we are vigilantly monitoring the COVID-19 situation as new updates unfold around the world and have precautions in place to minimize the impact on the thousands of families we serve.
Our top priority remains the safety of our staff, Independent Associates, Customers, and global community. We are also closely monitoring the situation and are taking steps to provide continued service and to uphold our no-compromise quality commitment.
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Here’s a brief update on the key areas we’re looking at to ensure you have the wellness products you need:
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Service Logistics
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We have flexibility and contingency plans built in to help ensure continuity of service. We’ve also received contingency plans from our partners, and we support their focus on both the needs of our Customers and precautions to safeguard their staff.
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Product Production
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We’ve been monitoring the risk to our raw material supply, and we are ready to initiate appropriate actions to address any potential material shortages while still ensuring the safety of all raw ingredients through our robust quality control practices.
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Product On Hand
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We are committed to doing our best to keep products on hand during this unprecedented time. Overall, our inventory levels are currently stable, but we have started to see huge demand surges for immune-related products, which are moving fast. We will let you know of any temporary out-of-stock situations as they arise and when the products are anticipated back.
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Shipping
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While we offer the convenience of having our products shipped directly to your home, our logistics partners report the overall volume of e-commerce is increasing. Because carriers are starting to see an influx of packages as people order more online, you may begin seeing extended delivery times. We will work closely with our delivery partners to minimize any impact to you as much as possible. You can always visit the tracking website included in your shipping confirmation email for the latest updates.
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As the concerning situation continues to develop day by day, I want to assure you that we are focused on the safety and well-being of our global community as well as uninterrupted customer service both to our Customers and our Associates who rely on their Isagenix business.
While there is a lot of uncertainty during this time, we are here to support you and your family.
Warmest regards,
Travis Ogden
Isagenix Chief Executive Officer
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